Best for order and download questions. We aim to reply within 1–2 business days.
Help with an order
If you've paid but didn't reach the download page, or the download isn't working, email us with:
- The name and email address used at checkout
- Your payment or transaction reference (from the payment confirmation email or SMS)
- The date of purchase
- A short description of the problem, and a screenshot if possible
We'll check the payment and send you a working download link.
Common questions
Money was deducted but I didn't get the ebook.
Payments sometimes take a few minutes to confirm. If you still don't have access after 30 minutes, contact us with your transaction reference. If the payment failed, the amount is usually reversed to your account automatically by your bank or payment provider, typically within 5–7 business days.
What format is the ebook?
A PDF file you can read on a phone, tablet or computer with any standard PDF reader.
Can you advise me on a specific stock or my portfolio?
No. We can't provide personal financial or investment advice, stock recommendations or tips. The ebook is educational. Please see our Disclaimer.
Grievances
For complaints about your order or about how we handle your personal data, write to our Grievance Officer at [support@yourdomain.com] with the subject line "Grievance". We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.